Customer Service Representative
$19.00 - $23.00 per hour
Summary
The Customer Service Representative works to develop customer relationships while creating and identifying new sales opportunities. They also strive to enhance the print buying experience of existing customers and prospects by responding in a quick and friendly manner to all customer inquiries, creating estimates and apparel proposals and relaying customer needs to the production staff. The Customer Service Representative will work closely with the sales department to target accounts; bringing in new business.
Responsibilities Include
- Direct contact with customers by telephone, electronically and face-to-face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Typeset and layout of basic files
- Preflight artwork
- Prepare and print proofs for customers - follow up on proofs
- Prepare mailing lists for bindery and for FusionPro
- Obtain and evaluate all relevant information to handle product and service inquiries
- Develop sales of new or additional services and products
- Provide pricing and delivery information to customers
- Process orders and requests promptly
- Manage customer accounts: maintain database, customer follow-up, records of customer interactions and transactions, details of inquiries, comments and complaints, record details of actions taken
- Process credit card payments
- Prepare and distribute customer activity reports to management
- Communicate and coordinate with production manager
- Provide feedback on the efficiency of the customer service process
- Recommend improvements in procedures to improve customer satisfaction and resolve/prevent problems
- All other duties as assigned by management
Education and Experience
- Minimum of High School Diploma
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Ability to type
- Numeric, oral and written language applications
- Product knowledge
- Safety training
Key Competencies
- Interpersonal skills
- Communication skills – verbal and written
- Problem analysis and problem-solving skills
- Attention to detail and accuracy
- Customer Service orientation
- Adaptability
- Initiative
- Stress tolerance
- Time management skills